More cheese please!

One of our favorite snacks is Frigo String Cheese. Jason usually eats one or two sticks of this cheese per day.
Being that we eat so much of this cheese, we both noticed right away when a package we recently bought tasted different than it usually does. We wondered if they had changed their recipe. In fact, I was so curious that I decided to email them. Now, I'll admit that I don't hesitate to voice my complaints to companies when I'm not happy with their services or products, but in this case, I really was just curious. Here's what I sent the Frigo Cheese people:

Hello,

We have been eating your Cheese Heads Light String Cheese daily for over a year. Recently, I purchased the same 16 pack that I always purchase and found the cheese to be quite different from that which we usually enjoy. This cheese seemed to be "drier" and slightly more bitter. I assumed that perhaps we had just gotten a bad batch and threw that pack away however, we found that the pack I picked up at my next trip to the grocery store had the same dry, bitter characteristics. We are wondering, have you changed your Light String Cheese recipe?

Thank you,
Mica


Very friendly and non confrontational, right? Well, I still got labeled an complainer! See the From: line of the below email:

Date: Wed, 23 May 2007
From: "Complaint, US"
Subject: FW: Question / Commentaire Mica

Dear Mica,
Thank you for contacting Saputo Cheese USA, Inc.!
We regret that our Frigo Cheeseheads Light String Cheese - flavor and texture did not meet with your expectations. Please be assured that your observations will be forwarded to the appropriate personnel for review.

Would you please provide me with the following information and I will send you some reimbursement coupons:

- The complete code date information from the package.
- The 12 digit UPC number from the package.
- The store where product was purchased and the location.
- When the product was purchased.
- The price paid for the package.
- Your mailing address.

Thank you,
Quality Assurance Specialist
Corporate Quality Assurance
Saputo

It's okay, I'll accept being labeled as a complainer in the name of free cheese.

With that, I'll take a moment to shamelessly plug Frigo string cheese...we love it and give them two thumbs up for customer service. Thanks Frigo!